"Gregg-We wanted to thank you again for the manner in which you hosted us during our mediation on Monday. The relaxed way in which you explained the procedure really put us at ease. Having never been in that situation before, we did not know what to expect; and the way it was handled relieved a lot of anxiety on our part.
You have our heartfelt appreciation and best wished for a successful third hole in one."
"You really DO know what you are doing."
"But I want to tell you how appreciative I am of your understanding, patience, and professionalism, and of Gregg’s. He did a better job in 2 hours, in a tough situation, than most mediators could do in a full day."